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Privacy Policy

 

Last Updated: August 2026

 

1. Introduction

 

At That SEND Mama, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights regarding your personal data. By using our website, you agree to the collection and use of information in accordance with this policy.

 

2. Who We Are

 

Business Name: That SEND Mama

Email: thatsendmama@gmail.com

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If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details above.

 

3. Information We Collect

 

We may collect the following information when you use our website or place an order:

 

Personal Information

* Full name

* Billing address

* Delivery address

* Email address

* Telephone number (if provided)

* Purchase history

 

Payment Information

 

Payments are processed securely through our payment provider. We do not store your full payment card details.

 

Technical Information

 

When you visit our website, we may automatically collect:

* IP address

* Browser type

* Device information

* Pages visited

* Time spent on our website

* Referring website

 

This information helps us improve our website and customer experience.

 

4. How We Use Your Information

 

We use your information to:

* Process and deliver your orders

* Contact you about your purchase

* Provide customer support

* Process refunds where applicable

* Prevent fraud

* Improve our website

* Comply with legal obligations

 

If you have chosen to receive marketing emails, we may also send updates about new products, offers and news. You can unsubscribe at any time.

 

5. Legal Basis for Processing

 

We process your personal information under one or more of the following legal bases:

* Performance of a contract (to fulfil your order)

* Legal obligation (for tax and accounting records)

* Legitimate interests (such as improving our services and preventing fraud)

* Consent (for marketing communications where required)

 

6. Sharing Your Information

 

We only share your information where necessary.

 

This may include:

* Payment providers

* Delivery companies

* Website hosting providers

* Email service providers

* Professional advisers (such as accountants)

* Government authorities where legally required

 

We never sell your personal information to third parties.

 

7. Marketing

 

If you subscribe to our newsletter, we may send occasional emails about:

* New artwork

* Product launches

* Special offers

* Events

* Business updates

 

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us.

 

8. Cookies

 

Our website uses cookies to improve your browsing experience.

 

Cookies may help us:

* Remember your preferences

* Keep items in your shopping basket

* Understand website usage

* Improve website performance

 

You can manage cookie preferences through your browser settings. Please see our Cookie Policy for more information. 

 

9. How Long We Keep Your Data

 

We only keep your personal information for as long as necessary.

 

This may include:

* Order information for tax and accounting purposes (typically six years in the UK)

* Customer enquiries until resolved

* Marketing information until you withdraw your consent

 

When your data is no longer required, it will be securely deleted or anonymised.

 

10. Keeping Your Information Safe

 

We take appropriate technical and organisational measures to protect your personal information from:

* Unauthorised access

* Loss

* Misuse

* Alteration

* Disclosure

 

While no website can guarantee absolute security, we continually work to keep your information safe.

 

11. Your Rights

 

Under UK data protection law, you have the right to:

* Access your personal information

* Correct inaccurate information

* Request deletion of your data where applicable

* Restrict how your information is used

* Object to certain processing

* Withdraw consent for marketing

* Request a copy of your personal data

 

If you wish to exercise any of these rights, please contact us using the details above. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully.

 

12. Children’s Privacy

 

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will delete it as soon as reasonably practicable.

 

13. Third-Party Links

 

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal information.

 

14. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page, together with the updated revision date.

 

15. Contact Us If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact: That SEND Mama. Email: thatsendmama@gmail.com

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